If only one (1) cigar from a box or bundle of 20 or more has been used and the Purchaser wishes to return them; full credit will be issued (minus any delivery & shipping fees) otherwise pro-rata credit or pro-rata refund is applied. If a pipe has been used, even once, no return can be issued; otherwise if a pipe is return unused a full credit or refund will be issued (minus any delivery fees). Humidors can only be returned to CigarandPipes.com within 7 days of delivery and must be in excellent/new condition, as sold condition, to the Purchaser. Pipe Tobacco items the Purchaser wants to return can be exchanged, refunded or CigarandPipes.com credit can be issued; only if the item(s) are in satisfactory condition and unopened. The Returns Department reserves the right to refuse processing, issuing a partial refund or issuing no credit for any items returned in unsatisfactory conditions. Please do not return any partially smoked cigars or partially cut cigars, cigars believed to be unsmokeable or defected. They must still be in satisfactory condition when returned to CigarandPipes.com as they may be returned to the cigar manufacturer and the Purchaser will receive pro-rata credit or a refund.
CigarandPipes.com strives to provide the Purchasers with the high professional level of service and quality. But, we understand some circumstances and incidents will take place either outside of our control or by accident and we will gladly refund, exchange or issue CigarandPipes.com credit for any of the following situations:
- We accidentally shipped you the wrong item
- You received a defective manufactured item
- An item was not to you level of satisfaction based only on freshness of product
CigarandPipes.com works diligently to deliver every item ordered as quickly and accurately as possible. There are some circumstances that may arise and be out of our control and subsequently we may not be able to provide you with certain items. Upon those circumstances our customer service department will gladly suggest alternative items of similar quality and value. CigarandPipes.com reserves the right to substitute certain items such as cigars, pipe tobacco, pipes or humidors of at least an equal or greater value as a result of availability. CigarandPipes.com reserves the right to limit the amounts and quantities of certain orders, including but not limited to special deals, promotional coupon offers and exclusive items.
CigarAndPipes.com is not responsible for the Purchaser’s property & items after the sale transaction takes place, CigarandPipes.com, the Seller, provides a service by arranging the transportation of goods for the Purchaser and provides this service on Behalf of the Purchaser. Shipments are all made Freight on Board (FOB) Sanborn, NY, U.S Postal Code 14132; where the Purchaser assumes title to, control and ownership of all goods. The Purchaser takes all responsibility for the goods and the shipment; accepting any risk of loss during shipment transportation via USPS & does not warrant a return if package is lost during shipment.